The Hotel Industry plays a prominent part within the Travel and Tourism Industry. Indian tourism sector is on an upswing as the Indian Economic growth is considerably good. Hotel Industry comes under services sector, which is experiencing a rapid development rate, which in turn is supporting the growth in Indian economy and is leading to employment generation. All the above factors have led to a significant growth in the inbound Tourism Industry, both international and domestic, in India.

The number of foreign tourists coming to India is increasing with every passing year so far. According to the World Tourism Organization (WTO), this is expected to increase by 6.5% CAGR to 6 million by 2010 and to 10 million by 2020. All this is because of the effects of Globalization and increased International investment interests in India as a business destination. At the same time Domestic Leisure tourism is growing rapidly and is driven by the growing middle class and their access to financing or holiday packages and lower air fares propelled by low cost carriers and availability of package tours funded by easy loans or installments

The Hotel Industry in India can be broadly classified as Premium segment hotels (5 star hotels and accounts for around 30% of total rooms available in the country), Heritage hotels (which reflects the traditional life style and are developed out of old places, castles and forts).

Do they require more investments?

For this answer is yes. In order to increase the facilities to attract both domestic and foreign travelers by providing luxury residences, wild life lodges, health spas etc, which includes personalized services, concierge and door associates etc. Hotel management requires the attention of customers towards them. If once a customer experiences the hospitality and reception then he shall never think of staying in other one. That is why Hotel management is trying hard to achieve consistency in guest experience. Customer feed back plays a vital role, which makes the management to know the customer satisfaction level and standards of hospitality offered by them. This can be achieved through higher end technologies and customer relationship management   (CRM) software and processes.

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